Data deletion instructions

Last updated

You can ask us to delete the personal information Mobile Home Listings USA holds about you. This page explains exactly how to do that, what we need from you, and what happens to each kind of information.

If you just want to close your account, you can do it yourself from your dashboard. For anything broader, listings, a dealer profile, email signups, or inquiries, email us using the steps below.

How to request deletion

Send us an email. There is no form to fill in and no account required to make a request.

Open a pre-filled deletion request email.

What to include

Please give us just enough to find your records and confirm they're yours. Don't send government identification, financial details, or passwords, we never need them for a deletion request.

  • The email address associated with your account, listing, dealer profile, or newsletter signup. If you used more than one, list them.
  • What you want deleted: your whole account and everything with it, or something specific such as one listing or your newsletter subscription.
  • Links, if you have them: the URL of the listing, dealer profile, or comment in question. This is the fastest way for us to find the right record.
  • How you signed in: email and password, or Google, if you know.

Send the request from the email address on the account where you can. If you can't, say so and we'll find another way to verify you.

Verifying your request

Before we delete anything we need to be reasonably sure the request is genuine, because deletion cannot be undone and a listing may be someone's active advertisement. We may:

  • Reply to the email address on the account to confirm the request came from you
  • Ask you to confirm a detail already in your record, such as the city on a listing
  • Ask you to send the request from the account email, or to sign in and use the dashboard deletion option

If we can't verify that you own the account or the content, we may decline the request and will explain why.

Deleting your account yourself

If you're signed in, go to your dashboard, open the account section, and choose to delete your account. You'll be asked to type DELETE to confirm.

This removes your account profile and your sign-in credentials, so you will no longer be able to log in. It does not automatically remove listings, dealer profiles, comments, or newsletter subscriptions. Email us if you want those gone too, and we'll handle them together.

What we delete, anonymise, or keep

Deleted

  • Your account profile: name, email address, phone number, and saved preferences
  • Your sign-in credentials, including a Google-linked sign-in
  • Listings you submitted, including uploaded photos, on request
  • Your dealer profile, including logo and portfolio images, on request
  • Newsletter records, on request
  • Saved items such as favourites

Anonymised or hidden instead

  • Comments are removed from public view. We may keep a deleted-state record so conversation threads and moderation history stay coherent.
  • Aggregate statistics, such as page view and listing view counts, are not tied to you as an individual and remain in totals.

Kept, where we have to

  • Inquiry messages already delivered to a seller or dealer. Those are in their inbox and we can't retract them, contact the recipient directly.
  • Billing and payment records, which we and our payment processor Stripe must retain for tax, accounting, and chargeback purposes.
  • Records needed to comply with the law, resolve a dispute, prevent fraud, or enforce our terms of service: for example an account closed for abuse.
  • A minimal suppression record of your email address if you asked not to be contacted, so we don't email you again by mistake.
  • Routine backups, which are overwritten on their normal cycle after live data is deleted.

Content that was public may also survive outside our control, in search engine caches, the Internet Archive, or screenshots made by others. We can remove it from our site but we can't erase third-party copies. You'll need to ask those services directly, and you can use Google's own removal tools for cached pages.

How long it takes

We aim to acknowledge deletion requests within a few business days, in line with our normal email response times. Verification and the number of records involved affect how long completion takes, so we don't promise a fixed deadline, but we will tell you when the work is done, and we'll let you know if anything can't be deleted and why.

Facebook, Instagram, and other Meta platforms

This is also the data deletion route for anyone who reaches us through Meta's platforms. Mobile Home Listings USA does not offer Facebook or Instagram sign-in. Accounts are created with an email address and password, or with Google, so there is no Meta-linked login data for us to delete.

You can use this page to ask us to delete:

  • A listing on our site that we wrote up from your Facebook Marketplace post, including any photos from it
  • An account, listing, or signup you created after clicking one of our Facebook ads

Email info@mobilehomelistingsusa.com with the subject Data Deletion Request and include the URL of the listing on our site or your Facebook Marketplace post.

Content held by Meta itself, including your Marketplace post, is governed by Meta's own policies. To remove it, use the settings in the Facebook app.

Other requests

Deletion isn't the only option. You can also ask for a copy of the information we hold, correct something that's wrong, or unsubscribe from marketing email while keeping your account. Unsubscribe links are at the bottom of every marketing email, and you can edit your listings and profile from your dashboard at any time.

For anything else, see our privacy policy or get in touch through our contact page.

This page is the deletion request route for Mobile Home Listings USA, including requests relating to Facebook and listings based on Facebook Marketplace posts. For anything else, see our privacy policy or contact page.